FAQ

We work on a fixed monthly retainer, based on the mix of product and engineering support required. Engagements typically reserve between 25% and 100% of our team's capacity. As a guide, a 50% engagement is around 10 days per month. Rates start from AU$1,500 per consultant per day.

There's no minimum, but a typical engagement starts at around three months and may continue for longer depending on the problem.

It starts with a call to understand what's happening and where we can help. From there we recommend a fractional mix that fits, and begin with discovery and design.

We work as an extension of your team. You'll work directly with a senior product lead and senior engineer who can take a product from strategy to launch, or seamlessly embed into your team to provide leadership, execution, or both.

Yes, and we enjoy it. We're ex-agency ourselves, so we understand the pace, standards and expectations that come with top-tier brands. We slot in as senior product and engineering capacity when your studio needs extra bench strength.

It works in your favour. We overlap with US afternoons for live calls and decisions, then keep building, fixing and shipping while your team sleeps. You wake up to progress, not a stalled backlog. Documentation and handovers land asynchronously each day, so momentum stays close to continuous.

Yes. Heaps Smart began working entirely with non-profits, and helping organisations use technology for good is still close to what we do. Tell us what you're working towards and we'll see what's possible.